Policies

Dress code

WE HAVE A SMART/ ELEGANT DRESS CODE. NO TRACKSUITS, NO HOODIES, NO JERSEYS, NO CAPS, NO SLIDERS, NO SLIPPERS, STRICTLY NO SHORTS. MANAGEMENT RESERVES THE RIGHT TO REFUSE ENTRY TO ANYONE NOT MEETING THE DRESS CODE POLICY.

Age & ID

THE MINIMUM AGE REQUIREMENT TO ENTER THE RESTAURANT AND THE BAR IS 18 YEARS AND OVER. YOU MUST BE 21 YEARS AND OVER TO GAIN ENTRY TO THE SHISHA LOUNGE. ID IS REQUIRED (A PHYSICAL COPY OF A PASSPORT OR DRIVERS LICENSE ONLY).

Bookings

POSH LDN REQUIRES A DEPOSIT OF £20 PER HEAD FOR GROUPS OF 6 AND BELOW. WE REQUIRE UP TO 48 HOURS NOTICE TO CANCEL A BOOKING. ANY CANCELLATIONS WITH LESS THAN 48 HOURS NOTICE WILL BE CHARGED THE DEPOSIT FEE OF £20 PER PERSON.

POSH LDN REQUIRES A DEPOSIT OF £30 PER HEAD FOR GROUPS OF 7 AND ABOVE. WE REQUIRE UP TO 5 DAYS NOTICE TO CANCEL A BOOKING. ANY CANCELLATIONS WITH LESS THAN 5 DAYS NOTICE WILL BE CHARGED THE DEPOSIT FEE OF £30 PER PERSON.

ALL LARGE BOOKINGS (7 AND MORE) MUST BE A MIXED GROUP. NO MORE THAN 6 MALES PER LARGE BOOKING.

ALL BOOKINGS ARE SUBJECT TO A 2 HOUR SLOT. GUEST WILL HAVE TO LEAVE THE PREMISES ONCE THEIR BOOKING SLOT HAS ENDED.

WE HAVE A 15 MINUTE GRACE PERIOD TO HOLD THE TABLE FOR LATE ARRIVALS. BOOKINGS WILL BE CANCELLED IF YOU ARE MORE THAN 15 MINUTES LATE.

TO ENSURE OUR CUSTOMERS HAVE A FARE CHANCE ON BOOKING A TABLE, WE WILL ONLY ACCEPT ONE BOOKING PER GROUP. ANY MULTIPLE BOOKING MADE BY ONE GROUP IN ONE DAY WILL BE CANCELLED AND TABLE GIVEN TO THE NEXT GUEST ON THE WAITING LIST.

Cakes

PLEASE NOTE THAT THERE IS A NO CAKES ALLOWED POLICY. WE DO NOT ALLOW CAKES INTO THE PREMISES.

Dining

LAST KITCHEN ORDERS ARE AT 10:30 PM.

POSH LDN HAS A STRICT NO DRUG POLICY.

NO SMOKING ALLOWED IN THE RESTAURANT, THIS INCLUDES CIGARETTES, E-CIGARETTES AND VAPES.

NO SMOKING CIGARETTES, E-CIGARETTES AND VAPES IN THE SHISHA LOUNGE.

SHISHA SHARING IS ONE BETWEEN TWO.

Harassment Policy

IF IT’S UNWANTED, IT’S HARASSMENT. SPEAK UP. IF YOU SEE SOMETHING, SAY SOMETHING.

WE HAVE A ZERO-TOLERANCE POLICY ON HARASSMENT. IF YOU EXPERIENCE OR WITNESS ANY BEHAVIOUR THAT MAKES YOU FEEL UNCOMFORTABLE IN THE VENUE THEN PLEASE TELL US, OUR STAFF ARE TRAINED TO HELP YOU IN THESE SITUATIONS. OUR STAFF WILL IMMEDIATELY ALERT OUR WELFARE OFFICER OF ANY COMPLAINT TO ENSURE THAT THIS IS DEALT WITH.

ANY FORM OF HARASSMENT INCLUDING LEERING, RUDE COMMENTS OR TOUCHING WILL BE DEALT WITH, AND ANYONE CAUGHT HARASSING OTHER PATRONS WILL BE GIVEN A LIFETIME BAN FROM OUR PREMISES. YOUR SAFETY COMES FIRST.

WE ALWAYS WANT TO HEAR FROM YOU ABOUT YOUR EXPERIENCES, PLEASE USE THIS FEEDBACK FORM TO GET IN TOUCH AND A MEMBER OF OUR TEAM WILL GET BACK TO YOU.

ASK FOR ANGELA. IF YOU NEED TO DISCREETLY GET AWAY FROM YOUR DATE, PLEASE SPEAK TO ANY MEMBER OF STAFF AND ASK FOR “ANGELA” ALL THE STAFF HAVE RECEIVED TRAINING AND ARE AWARE OF WHAT TO DO.

Welfare Policy

YOUR HEALTH AND SAFETY AT POSH LDN IS OUR PRIORITY. PLEASE SPEAK WITH A MEMBER OF STAFF IF YOU NEED ANY HELP.

LET A MEMBER OF OUR TEAM KNOW RIGHT AWAY IF YOU FEEL UNWELL OR UNCOMFORTABLE.

WE HAVE A WELFARE OFFICER ON-SITE WHOSE JOB IT IS TO LOOK AFTER YOU. IF YOU NEED TO SPEAK TO A MEMBER OF THE TEAM WE ENCOURAGE YOU TO DO SO AND WE WILL NOT JUDGE YOU.

WE ENCOURAGE ALL GUESTS TO KEEP AN EYE OUT FOR THEIR FRIENDS. IF THEY APPEAR UNWELL OR UNCOMFORTABLE PLEASE CHECK IF THEY ARE OK AND REPORT TO A MEMBER OF STAFF IF YOU ARE WORRIED ABOUT THEM.

AT POSH LDN WE ARE CONTINUOUSLY STRIVING TO CREATE A SAFER AND TRULY OPEN SPACE FOR ALL OUR GUEST AND EMPLOYEES.

WE OPERATE A ZERO TOLERANCE POLICY FOR HARASSMENT. WE ENCOURAGE OUR CUSTOMERS TO REPORT ANY INCIDENTS THAT MAKE THEM FEEL UNCOMFORTABLE. WE WORK WITH THEM TO MAKE SURE THEIR COMPLAINT IS RESOLVED. OUR STAFF ARE TRAINED ON HOW TO APPROACH DISCLOSURES WITH URGENCY.

Data Protection Policy

ALL GUESTS MUST PROVIDE PHYSICAL ID TO GAIN ENTRY TO THE PREMISES.

ID’S WILL BE SCANNED UPON ENTRY WHERE DATA IS PERMANENTLY DELETED 31 DAYS AFTER THE VISIT DATE UNLESS A CUSTOMER HAS BEEN FLAGGED.

NO PERSONAL DATA IS PROVIDED TO THIRD PARTIES OUTSIDE OF LAW ENFORCEMENT AND VENUE STAFF.

ANY DATA COLLECTED VIA BOOKING FORMS, CHAUFFEUR REQUESTS OR WEBSITE CONTACT FORMS IS USED ONLY FOR MANAGING YOUR BOOKING, RESPONDING TO YOUR ENQUIRY AND IMPROVING OUR SERVICE. WE DO NOT SELL YOUR DATA TO THIRD PARTIES.